Refund & Cancellation Policy

This policy applies to digital products sold by Ronacker Solutions (Pty) Ltd on the Ronacker LaunchPad (launch.ronackersolutions.co.za): the Career Toolkit (R399) and other activation codes for CV building, English test preparation, interview coaching and skills-assessment preparation.

These are once-off purchases. After payment you receive an activation code and PIN that give you access for a fixed period (30 days for the Career Toolkit). Everything you generate and download during that period is yours to keep.

There is no subscription and no automatic renewal. We never charge you again unless you choose to buy a new code. Your access simply ends when the access period is over, so there is nothing to cancel.

If you have paid but have not activated your code, you may cancel your purchase within 7 days of payment for a full refund.

• Unused code: you ask within 7 days of payment and the code has never been activated. Full refund.
• Code not delivered: you paid and did not receive your activation code within 24 hours. Full refund, or we send the code, as you prefer.
• Technical fault: a genuine fault on our side stops you using what you paid for and we cannot fix it within 3 business days of you reporting it. You choose a full refund or extra access time.
• Charged twice: any duplicate or incorrect charge is refunded in full.

Because the product is digital and delivered immediately on activation, we do not refund an activated code for:

• A change of mind after the code has been activated.
• Not using the product during the access period.
• Not getting a particular result. The toolkit helps you prepare; we do not guarantee a job offer, interview, visa, skills-assessment outcome or test score.
• A code blocked for being shared with other people or used on more devices than allowed.

You can try the product before paying: IELTS and PTE have free demo tasks, the CV builder lets you enter your details and preview templates before you pay, and the CV Health Check is free.

Message us on WhatsApp at +27 68 522 8197 or email ronald@ronackersolutions.co.za with:

• your full name and the email address used for the purchase
• your activation code (if you received one)
• proof of payment
• a short description of the problem

We reply within 2 business days. Approved refunds are paid back to the original payment method and usually reach you within 7–10 business days, depending on your bank or card provider.

Services delivered by our consultants (for example skills-assessment support, CV writing and job campaigns) are not part of this policy. Their fees, cancellation and refund terms are set out in the written agreement or quotation you accept before work starts.

Nothing in this policy limits any right you have under South African law, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.

Ronacker Solutions (Pty) Ltd
80 Driehoek Road, Germiston, Johannesburg, 1400, South Africa
WhatsApp: +27 68 522 8197
Email: ronald@ronackersolutions.co.za